How good are you (or your franchisees)?
We at Derigo Consulitng have developed a state of the art database for measuring customer and franchisee’s satisfaction.
Customer Satisfaction Surveys
A Customer Satisfaction Survey from Derigo Consulting is an effective way of measuring what customers think about the service being provided by your franchisees.
Customers love it because it demonstrates that you care about their opinions. It also gives them the chance to give your franchisee some thanks that they otherwise may not have done.
Franchisees love it because it allows them to put right anything that’s going wrong and they can use our reports to show potential customers how good they are at what they do. It’s also fair to say that the Customer Satisfaction Report can be used to drive referrals.
Franchisee Satisfaction Surveys
The chances are that you have a gut feel for how your franchisees are feeling about the support they receive and business in general.
But do you really know?
A Franchisee Satisfaction Survey from Derigo Consulting will give you an impartial and objective snapshot of your network and how franchisees are feeling. In turn this will allow you to:
- Plan service enhancements
- Communicate more effectively with your network
- Respond to changing needs
Of course, the bottom line is that you will make your network more profitable by supporting them more effectively. This has a positive effective on your income, too.
And, because potential franchisees, can have access to an independent survey about how your franchisees are feeling about you and being part of the network, a Derigo Consulting survey can also be used in your franchisee recruitment package.
Whether it’s a Customer or Franchisee Satisfaction Survey from Derigo Consulting it will be written specifically for you.
This means that we are able to personalise the questions we ask so you get the information you really need.
It’s a telephone survey and we ask respondents to rate their answers which are entered into our database. We capture anecdotal feedback, too.
Our reports are clear, easy to read and hide nothing. They also provide helpful advice about improving the way you or your franchisees go about things – all with the objective of helping you and them make more money.
To find out more and to get a sample report sent to your inbox… just give us a call and we’ll talk you through the process.